This is a list of frequently asked questions. If you're question isn't answered here please contact us.
Q. Are your aprons and vest actually made in the U.S.A?
A. Yes!! The cotton is grown, milled and dyed here, never leaving the U.S.A. Our fabric, thread, buckles, boxes, bags are all American made. It is then sent to our factory and sewn by real Americans. No sweatshops!!
Q. How can you sell the same apron as a competitor for a considerable lower price?
A. We keep our overhead low by buying in large quantities. The majority of our inventory is warehoused in New Jersey and we own the building. We have additional facilities in Georgia, California and North Carolina but we do not have high price leases or hefty storage fees.
Q. Can I get custom aprons made?
A.We carry many more aprons than are listed on the site. What you see here are the most popular and best sellers. If we do not have an apron that you want, we can custom make it! A large portion of our business is custom work with a turnaround time in as little as 7 to 10 days. Please contact us for more information. We will be more than happy to help you!
Q. I found the same apron for less somewhere else (highly unlikely!). Will you match their price?
A. Nobody beats our prices, period! Yes - We will match any legitimate price on the same item, same manufacturer and same quality. Just send us the link or web address and we will verify the information. The item must be available for purchase and in stock on the competitor site.
Q. How do I know if the apron will fit me?
A. Most of the aprons are one size fits most. In our experience, these cover about 85% to 90% of the public. Our models range in height and weight and we tried to show a mix of body types for reference. Some aprons are also available in special order larger sizes. Please contact us for more details.
Q. How long does it take for imprinting to be completed?
A. Most imprinting will be completed in 7-14 days. Please contact us if you need more information.
Q. What are the prices on imprinting?
A. Prices have many variables and are tough to quote one price. Please contact us with a sample image and description of what you are looking for.
Q. What is your return policy?
A.Return Policy:
Returns are accepted in unwashed,
unaltered, brand new state and in original packaging. We will gladly accept the
return of products that are defective due to defects in manufacturing and/or
workmanship for 30 days from the date of purchase. Fulfillment mistakes that we
make resulting in the shipment of incorrect product to you will also be
accepted for return 7 days from the date of delivery. If we did not make a
mistake in order processing or the product is not defective a 25% restocking
fee will be applied to your return order. In such case the customer is
responsible for return shipping costs and no shipping fees will be
refunded.
If an order is placed and has been processed but not yet shipped a cancellation
may be made but a 15% fee may be deducted from the refund. If an order is
placed, processed and shipped out, no cancellations may be made. If
an order is placed, processed and shipped but the customer rejects the package
all shipping charges both incoming and outgoing will be the responsibility of
the customer and a 25% restocking fee will apply.
Shipping errors: If an order is placed,
processed and shipped but the address has been entered incorrectly by us, we
will pay to have the address changed or re-ship the items. If an order is
placed, processed and shipped and we used the exact information the customer
has provided but the carrier has determined it to be an incorrect, incomplete
or an inaccurate address, all fees to change the address are the responsibility
of the customer. If we used the exact address
provided to us at time of purchase and the package has been returned to us by
the carrier because of an incorrect, incomplete or inaccurate address, all fees
assessed by the carrier as well as shipping charges both incoming and outgoing will
be the responsibility of the customer. A
25% restocking fee will also apply. These
charges and fees will be deducted from the original invoice and the balance
will be refunded using the original payment method.
If the shipment is sent
international and the customer rejects the package, refuses to pay their
customs fees, broker fees or the package is not deliverable for any reason then
the customer is responsible for shipping both incoming and outgoing, they are
also responsible for any and all fees for the returning shipment and a 25%
restocking fee may be assessed. In
cases where the items are not returned to us, no refunds will be given.
Orders for stock items that exceed
our normal stock quantities are considered custom. If a normal stock item
needs to be made because your order exceeds our normal stock levels that item
is now considered a custom made item and is subject to our custom return
policy.
All custom orders are not
returnable, no exchanges and no refunds will be given. This includes but is not
limited to custom made garments, embroidery, screen printing, imprinting or
custom transfers, stock items that exceeded our normal stock levels.
Any orders and items shipping for
embroidery, screen printing or embellishment purposes must be inspected upon
their arrival for accuracy. Apron Outfitters will not refund or accept
returns or provide replacement items on any altered/customized garments,
this applies to shipping or fulfillment errors. We highly recommend
checking your shipment upon arrival and notifying the embellishment company of
the order, quantities, sizes etc.
Unless marked otherwise we only sell
first quality goods. We use only the highest quality control standards. Before
we ship your items, we re-inspect and hand bag each and every item. If for some
reason we missed something, please let us know. If the error is ours i.e. we
shipped the wrong size, color or style, we will pay to return the item back to
us and we will re-ship the correct item to you at our cost! On all other types
of returns: We will charge a 25% restocking fee on returned merchandise. You
also would need to return ship the item to us at your cost and no shipping fees
will be refunded. Returns are accepted within 30 days of purchase. All
items must be returned in the original packaging. No returns will be
accepted on used, worn, laundered, customized, smelly, or any items deemed to not
be in new condition.
Free shipping refers to the
initial shipping to the customer. When returning free shipping items customer
pays return shipping. The original cost of shipping will be also be deducted
from the returned amount. All other shipping policies apply to free shipping.
Slight variances in the finished
size of any garment can and may occur. Normally the difference is less then ½
- 3/4 . This is normal for commercial sewing production and is considered
normal for Apron Outfitters. Apronoutfitters.com reserves the right to make
production changes at any time. Changes while rare may occur and the website
may not be updated to reflect such changes. No refunds, exchanges or returns
will be authorized for such minor differences in sizing.
EXCEPTIONS:
Production, theatrical, costume and movie
companies and other such related business entities:
Returns are not accepted from the
following: production, theatrical, costume and movie companies, divisions of and/or
other such related business entities. This policy includes individuals
working, volunteering or connected in any way with production, theatrical
and/or movie companies and/or other such related business entities.
Returns will be denied when using the automated RMA. Production,
theatrical and/or movie companies and/or other such related business entities
who would like Apron Outfitters to consider a return should first contact Apron
Outfitters by email. Once contacted by such companies, each order
will be handled on a case by case basis. In the rare exception that a
return authorization is made and returns are authorized by Apron Outfitters, a
restocking fee of 50% will be charged. Apron Outfitters is not
responsible for any shipping costs or charges.
APRON EMBROIDERY
Q - How long will my embroidery order take before it ships?
A - We always quote 14 day turnaround time. A large portion of embroidered aprons and Chef apparel take 5-7 days to complete before shipping.
Q - What is the standard size of an embroidered name on an apron?
A - Normal height of an embroidered name is from 1-3/4 inches high and from 2 to 5 inches long, depending on the number of letters.
Q - Where will my name or logo be located on my apron?
A - We put a single name on the front top center of the apron. On a vest or Chef jacket we use the left side for a primary logo or name and the right side for a secondary one. If variations* to this standard format are requested, please advise us when placing your order. (* additional charges may apply)
Q - What does it cost for me to get my logo embroidered on my apron?
A - No two embroidery jobs are the same. Please contact us with your logo or image and information. We can then give you a quote.
Q: Can I bleach my embroidered garment?
A - We do not recommend bleaching any garments with embroidery or any colored aprons. We recommend washing these garments as you would do with any other color treated, high quality garments.
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