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Returns are accepted in unwashed, unaltered, brand new state and in original packaging. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 7 days from the date of delivery. If we did not make a mistake in order processing or the product is not defective a 25% restocking fee will be applied to your return order. In such case the customer is responsible for return shipping costs and no shipping fees will be refunded.    If an order is placed and has been processed but not yet shipped a cancellation may be made but a 15% fee may be deducted from the refund.  If an order is placed,  processed and shipped out, no cancellations may be made.  If an order is placed, processed and shipped but the customer rejects the package all shipping charges both incoming and outgoing will be the responsibility of the customer and a 25% restocking fee will apply. 

Shipping errors: If an order is placed,  processed and shipped but the address has been entered incorrectly by us, we will pay to have the address changed or re-ship the items.  If an order is placed, processed and shipped and we used the exact information the customer has provided but the carrier has determined it to be an incorrect, incomplete or an inaccurate address, all fees to change the address are the responsibility of the customer.  If we used the exact address provided to us at time of purchase and the package has been returned to us by the carrier because of an incorrect, incomplete or inaccurate address, all fees assessed by the carrier as well as shipping charges both incoming and outgoing will be the responsibility of the customer.  A 25% restocking fee will also apply.  These charges and fees will be deducted from the original invoice and the balance will be refunded using the original payment method.

If the shipment is sent international and the customer rejects the package, refuses to pay their customs fees, broker fees or the package is not deliverable for any reason then the customer is responsible for shipping both incoming and outgoing, they are also responsible for any and all fees for the returning shipment and a 25% restocking fee may be assessed.   In cases where the items are not returned to us, no refunds will be given. 

Orders for stock items that exceed our normal stock quantities are considered custom.  If a normal stock item needs to be made because your order exceeds our normal stock levels that item is now considered a custom made item and is subject to our custom return policy. 

All custom orders are not returnable, no exchanges and no refunds will be given. This includes but is not limited to custom made garments, embroidery, screen printing, imprinting or custom transfers, stock items that exceeded our normal stock levels.

Any orders and items shipping for embroidery, screen printing or embellishment purposes must be inspected upon their arrival for accuracy.  Apron Outfitters will not refund or accept returns or provide replacement items on any altered/customized garments,  this applies to shipping or fulfillment errors.  We highly recommend checking your shipment upon arrival and notifying the embellishment company of the order, quantities, sizes etc.

Unless marked otherwise we only sell first quality goods. We use only the highest quality control standards. Before we ship your items, we re-inspect and hand bag each and every item. If for some reason we missed something, please let us know. If the error is ours i.e. we shipped the wrong size, color or style, we will pay to return the item back to us and we will re-ship the correct item to you at our cost! On all other types of returns: We will charge a 25% restocking fee on returned merchandise. You also would need to return ship the item to us at your cost and no shipping fees will be refunded. Returns are accepted within 30 days of purchase.  All items must be returned in the original packaging.   No returns will be accepted on used, worn, laundered, customized, smelly, or any items deemed to not be in new condition.

 Free shipping refers to the initial shipping to the customer. When returning free shipping items customer pays return shipping. The original cost of shipping will be also be deducted from the returned amount. All other shipping policies apply to free shipping.

Slight variances in the finished size of any garment can and may occur. Normally the difference is less then ½” - 3/4” . This is normal for commercial sewing production and is considered normal for Apron Outfitters. Apronoutfitters.com reserves the right to make production changes at any time. Changes while rare may occur and the website may not be updated to reflect such changes. No refunds, exchanges or returns will be authorized for such minor differences in sizing. 

EXCEPTIONS:

Production, theatrical, costume and movie companies and other such related business entities:

Returns are not accepted from the following: production, theatrical, costume and movie companies, divisions of and/or other such related business entities.  This policy includes individuals working, volunteering or connected in any way with production, theatrical and/or movie companies and/or other such related business entities.  Returns will be denied when using the automated RMA.  Production, theatrical and/or movie companies and/or other such related business entities who would like Apron Outfitters to consider a return should first contact Apron Outfitters by email.   Once contacted by such companies, each order will be handled on a case by case basis.  In the rare exception that a return authorization is made and returns are authorized by Apron Outfitters, a restocking fee of 50% will be charged.  Apron Outfitters is not responsible for any shipping costs or charges. 


Contact Information

Phone Number: 877-29-APRON or 877-292-7766
Email Address: [email protected]